“They have our backs, we trust them. Most recently, we partnered with Pontem to enable a strategic initiative to centralize all telephony around Microsoft Teams as our users had heavily adopted the collaboration tool during the pandemic. The goal was to replace our Cisco phone system with a cloud solution that allowed users to leverage MS Teams as their soft phone, replacing Jabber. When we did our own research, we were overwhelmed by all of the options and even struggled to get clear answers from prospective vendors themselves as to their specific solution delivery method. We relied on Pontem for guidance and support during our evaluation, configuration proposals, negotiation, and implementation of the new platform. Without an in-house resource who is skilled in selecting and migrating phone systems, we probably would have been at risk of wasting time and money by selecting the wrong solution or missing key financial components in the cost analysis. With Pontem’s help, we found a provider that enabled the end user experience we desired, provided cost savings, and diminished risk of downtime which was a concern we had about Microsoft calling plans.”
Delivering Business Value through Technology
Pontem Tech Partners By the Numbers
Years devoted to cloud-based technologies
Vendors and suppliers in our portfolio
Reduction in time spent on vendor solution selection and implementation
Users enabled through the adoption of cloud technology
Pontem Tech Engagement Model
Katie Scott has over 8 years of experience helping clients and stakeholders effectively consume technology solutions to enable their business. Katie’s experience spans multiple capacities – client success, contact center leadership, and solutioning enterprise technology – which aids in her ability to be the strategic partner her clients desire. Passionate about guiding clients through all stages of their technology cycle, Katie focuses on outcomes and end user enablement, driving growth for her clients. A graduate of Gettysburg College, Katie enjoys spending time with her husband and daughter and golfing in her free time.
James (J.Y.) Halpin
James (J.Y.) Halpin draws on 25+ years of technology experience in both Sales and Product Management roles to assist clients in navigating increasingly complex decisions. J.Y.’s clients note his unique ability to marry deep technical expertise with achieving their desired business outcomes. Outside of work, J.Y. enjoys golfing and spending time with his wife and their twin nine year old’s.
Ryan began his career earning his stripes at CDW helping organizations with all their IT needs. He helped launch CDW’s first Healthcare vertical sales team and later launched CDW’s Cleveland field office catering to Enterprise organizations in the area.
This background helped him then co-found Paragrid, an INC5000 VAR, MSP and Citrix service provider. Paragrid was subsequently acquired by Evolve IP, a VMware-based cloud, contact center and Microsoft Teams voice service provider. Most recently Ryan served as SVP of Sales for Dizzion, helping them develop and execute their multi-cloud go to market strategies around DaaS.
Ryan graduated as an undergrad at University of Dayton, earned his MBA from John Carroll University and now resides in Cleveland, Ohio with his wife and 2 boys.
Director of Client Success
Liz has spent her career in client-facing roles, leveraging her natural ability to listen, understand, and empathize with client perspectives. Passionate about making a difference through technology, Liz focuses on ensuring that Pontem’s clients achieve their desired outcomes through optimization of their chosen solutions. Focused on providing the continuity and partnership that doesn’t exist with technology vendors alone, Liz helps with project implementation oversight, vendor resource facilitation, and ongoing success.
When she isn’t working with clients, Liz enjoys supporting the greater Philadelphia area business community and spending time with her family and pets.
What Our Clients Have Said
“I was doing my own research for colocation providers when I connected with Pontem Partners. They facilitated an organized and efficient process for identifying providers who had connectivity built already with our MPLS provider and could meet our stringent HITRUST compliance needs. With their help, I saved quite a bit of time and selected a vendor that I hadn’t been previously considering. Now that we’re officially on the new solution, I am happy to report that we couldn’t be more pleased with the outcome.”
“I don’t know how businesses can say that they’re effectively and efficiently selecting the best technology in the market for their business without the help of a strategic partner like Pontem. They helped map out the financial business case, got us better pricing and terms, and were the only reason that our go-live was as smooth as it was. They went above and beyond supporting our technology transformation and I continue to rely on them today.”
“The team at Pontem has exceeded our expectations. Their involvement and guidance throughout our evaluation and deployment of a new UC/CX platform was invaluable. Our client experience is now more secure and seamless, which is exactly what we’d been challenged to accomplish. The team is a pleasure to work with and they’ve spent the time necessary to help all critical stakeholders achieve their goals.”
Our organization was tied down by antiquated technology that no longer met our needs, which became even more challenging during the pandemic. We began evaluating options ourselves but underestimated the complexity and time suck that comes with an evaluation of this type. The team at PTP guided us and drove our evaluation process, inclusive of areas we hadn’t thought about, such as end user adoption and ongoing technical support – immediately identifying an option that we hadn’t yet considered through our search. PTP’s experience, advocacy, and support was critical in our selection and successful transformation. Outcomes: • Work from anywhere communication solution • Vendor consolidation • Turnkey implementation management, inclusive of end user change management • 30% cost savings month over month